At Picanon, your satisfaction is our top priority, and we strive to ensure a hassle-free experience with every purchase of our premium Mouse Keyboard Pads. If you're not entirely satisfied with your order, our Returns and Refunds Policy is designed to accommodate your needs. Here's how it works:

Initiating a Return: To initiate a return, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process: Our refund process is straightforward. Upon receiving and inspecting the return, we'll promptly issue a refund to the original payment method. Please allow 5-7 business days for the refund to be processed. For expedited processing, we recommend providing visual evidence, such as photos or videos, showing any defects or damage for a quick resolution.

Steps to Initiate a Return:

Contact our customer service team at [email protected] to start the return process. Please provide the reason for return along with your order number. Wait for instructions on the return shipping address. Once we receive and verify your return (typically within 72 hours), you'll receive a confirmation email. Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process.

Insurance Scenarios:

• Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
• Defective Product: If the product is defective, please provide clear pictures of the defect to [email protected]. We'll arrange a return label, and upon inspection, issue a full refund.
• Damaged Package: In the event of a visibly damaged package, document the damage with photos and contact us immediately. We'll work with the carrier to resolve the issue and offer a replacement or refund accordingly.
• Wrong Product: If the delivered product doesn't match the original order, please provide images to [email protected]. We'll verify and issue a full refund.
• Product Not Arrived: If the product doesn't reach you after the delivery deadline, please contact us immediately. We'll arrange and refund you in full.

For any questions or concerns regarding returns and refunds, our dedicated customer service team is available at [email protected].

If you wish to cancel your order after confirmation, please contact [email protected], and we'll handle your request without incurring any costs.

Thank you for choosing Picanon. Your trust means the world to us, and we eagerly await the opportunity to serve you with exceptional service!